Core Infrastructure & Security Management
Complete Infrastructure and Security Management for your business.
Core Infrastructure and Security
With our Core Infrastructure and Security Management (CISM) services, IdealMSP provides a complete infrstructure and security management service, with proactive support to your business, and monitoring of your technology assets so that when problems start to present we can implement resolutions, generally before the problem affects your business.
IdealMSP CISM provides 24/7 monitoring of your business dependent servers, monitoring system health including disk health and usage, CPU health and utilization and RAM utilization. We monitor your system required services and processes, ensuring that needed services and processes are always running, restarting services if they are stopped. We monitor server event logs to identify issues before they cause downtime, and monitor system security to ensure only authorized access is allowed.
IdealMSP CISM provides constant monitoring of your business workstations, monitoring system health including disk health and usage, CPU health and utilization and RAM utilization. We monitor your system required services and processes, ensuring that needed services and processes are always running and we monitor workstation event logs to identify issues before they cause downtime. We also monitor system security to ensure only authorized access is allowed and to identify and remediate any suspicious activity.
IdealMSP CISM of Servers and Workstations features the following monitoring and checks, all of which can be customized to your specific needs;
CPU Utilization and Health
CPU utilization and health checks monitor the performance of your systems CPU, tracking the utilization and temperature of your systems most critical component and alerting in the event that CPU usage is high, which could be an indication of a problem with a system service or process.
Disk Health and Usage
Your system drive health is checked daily using Self-Monitoring Analysis and Reporting Technology (S.M.A.R.T.) to check for drive errors and alert in the event your system drive is failing. Our disk usage monitoring alerts in the event that system space is getting low, in addition to watching for anomalies for disk usage which could indicate malware.
RAM utilization monitoring gives insight into how much memory your system is using, allowing for the recommendation of RAM upgrades in the event system performance requires. Additionally, RAM monitoring alerts in the event that RAM utilization is consistently high, which could indicate a problem with a system process or service, or could indicate malware.
Systems Service Monitoring
Systems service monitoring allows IdealMSP to ensure that the services necessary for your servers and workstations are running when you need them. In the event a service stops or is not started, our monitoring system automatically tries to restart the service, and if restart fails we are alerted so we can investigate the problem.
Systems Process Monitoring
Much like systems service monitoring, process monitoring allows IdealMSP to ensure that the necessary processes are running on your systems. It also allows us to monitor your system for potentially harmful processes or processes which shouldn’t be running, alerting us in the event of a problem.
Event Log Monitoring
Event log monitoring allows IdealMSP to monitor the system logs of your devices to identify such things as failed logins, application crashes, disk errors and more – alerting us in the event that an error is discovered so that we can investigate the problem and provide a solution.
O/S Updates, Patch Management & Software Management
IdealMSP CISM provides managed operating system updates and third party patch management for your systems, making sure that your systems and software have the latest patches to secure your systems and software against potential exploits and vulnerabilities. In addition to patch management, IdealMSP can monitor your systems to ensure that your devices have the software needed for employee productivity, allowing for remote installation or removal of many software titles.
Network Monitoring & Asset Management
IdealMSP CISM doesn’t stop at your servers and workstations – IdealMSP implements a network monitoring solution that monitors your internal network for changes in devices attached to your network, and performs routine security and vulnerability scans to identify weaknesses among your network devices. If a new device is attached to your network, or a security vulnerability is identified, we get an alert, allowing for IdealMSP to investigate the issue, and implement steps to remediate before they can cause problems.
Premium Network Firewall
IdealMSP CISM includes hardware firewall services powered by Untangle, providing powerful, simple to manage network security services. Designed specifically for organizations with limited IT resources and budgets, the Untangle Firewall provides comprehensive, enterprise-grade network security for organizations in any industry. With Untangle Firewall, IdealMSP can control everything from content filtering to web caching, remote access to policy enforcement. Untangle enables IdealMSP to see everything that’s happening on the network providing the tools to enforce policies that make sense for your organization, like filtering inappropriate or dangerous content and prioritizing business-critical sites or applications. Rest assured that with Untangle Firewall from IdealMSP, you have the best all-in-one protection: network, wireless, web, apps and email.
Managed Endpoint Protection
IdealMSP CISM provides Bitdefender GravityZone Business Security for every server and workstation providing best in class protection for you business critical assets. Consistently ranked #1 by independent antivirus and security testing labs for protection, performance and usability, Bitdefender is powered by machine learning algorithms that have been developed and perfected over the last 10+ years.
Managed Endpoint Protection Features
Bitdefender GravityZone Business Security features the following protection and features standard with all IdealMSP CISM endpoints;
Physical and Virtual Deployments
Bitdefender GravityZone Business Security protects your physical workstations and servers as well as any virtual servers or workstations in your infrastructure.
Multi-Layered Complete Protection
Your desktops, laptops and servers are protected with layered security: machine learning, heuristics, signatures, memory protection and continuous monitoring of running processes, malware blocking, disinfect, quarantine and rollback. Local and Cloud Signatures are used to identify known threats efficiently, while advanced machine learning algorithms developed over 10 years predict and accurately identify unknown threats before they are executed.
Advanced Anti-Exploit Protection
Exploits are often involved in major ransomware attacks as they hijack legitimate applications to compromise the system. Bitdefender Advanced Anti-Exploit detects unknown file-based or file-less (memory only) exploits by focusing on the attack techniques and using behavioral technologies instead of signatures of known exploits.
Process Security Monitoring
Bitdefender Process Inspector continuously monitors running process for signs of malicious behavior and can block, based on behavior, advanced attacks that have eluded other prevention layers.
With built in Content Control IdealMSP can block or restrict user access to potentially malicious websites or use categories and schedules to reduce the attack surface and improve productivity. Available to be customized on a per machine basis, business managers can lock out access to time wasting websites, including social media, media streaming, auction sites, eCommerce and more. Plus, protect your business from liability by blocking access to websites promoting illegal activities and other liability creating content.
Often not included with competing solutions, Device Control allows IdealMSP to block or restrict access to certain attachable devices, such as USB’s and optical drives, mitigating the risks of malware being introduced via these devices, or the risk of data loss.
Essential in blocking web-borne attacks, web filtering lets IdealMSP block known phishing or other malicious websites and scan unknown URLs, including HTTPS URLs, to identify potential threats.
Firewall with Intrusion Detection
Bitdefender GravityZone Business Security includes a fully-featured two-way firewall with Intrusion Detection to protect endpoints against potential attacks while inside or outside the network.
Managed Cloud Backup
Get guaranteed business continuity with hybrid cloud backup from IdealMSP with super-easy to manage onsite and offsite protection powered by Acronis. Protect all of your data by backing up Windows/Linux servers, PCs, tablets, Mac computers, iPad, iPhone and Android devices. You can also back up applications such as Office 365, SQL Server and Exchange Server. IdealMSP Managed Cloud Backup ensures the smallest, fastest, most intelligent backups possible – typically twice as fast and up to 10 times as fast as the competition. Backups complete as quickly as possible – without impacting your business.
Managed Cloud Backup Features
Managed Cloud Backup from IdealMSP includes the following features and benefits;
Military Grade Encryption
In storage and in transit your data is protected by AES-256 encryption ensuring that your data is safe from the moment it leaves your device.
SSAE-16 Certified Security
Your data is stored in Tier 3+, SOC 2 Type II certified and secure data centers designed and certified to keep your business data safely stored and protected against disasters.
The first of its kind, built-in AI technology detects and defeats ransomware.
Anytime, Anywhere Access
Access your files anytime, anywhere you have an internet connection through a single pane of glass using the Acronis Cloud Portal.
Business Data Continuity
Isolate your data from local device failure, malware attacks or natural disasters by storing it offsite, encrypted and secure.
Ensure you can quickly restore your system so you can keep your business running with minimal downtime.
No Per Device Licensing Fees
With IdealMSP Managed Cloud Backup there are no per device licensing fees – share your data pool between unlimited devices.
Easy to Deploy, Set and Forget
With IdealMSP Managed Backup from Acronis, simply install the backup agent, configure your backup plan and backup schedule then the backups occur automatically.
Dedicated Support Portal with 24/7/365 Help Desk
IdealMSP CISM clients enjoy a 24/7/365 Help Desk for resolution of tier one and tier two issues, which includes a dedicated support portal for submitting, tracking and managing support tickets, as well as a toll free phone number and support email address which can be used for submitting support requests.
IdealMSP CISM clients get a dedicated documentation portal with information and helpful articles about their specific services, including user manuals, network information, helpful user level troubleshooting guides and more, specifically related to the services and products in use for your business. Have multiple locations? We can create a portal for each one.
Vendor Management & Support
IdealMSP CISM clients receive vendor management and support services from IdealMSP, where we will collect and document your vendors for such things as internet service, hardware vendors, software vendors and more. We will liaison with these vendors for such issues as troubleshooting, support and warranty issues.
IdealMSP CISM Service Overview
The following prices for IdealMSP CISM services are based on a 12 month annual commitment. Month to month, no commitment pricing is also available at slightly different rates – prices are subject to change at any time. To request a quote for services please feel free to contact us and we will be happy to provide you with a consultation.
|CISM Tier 1||CISM Tier 2||CISM Tier 3|
|24x7x365 Device Monitoring|
|Managed Microsoft & 3rd Party Updates|
|Proactive Device Issue Remediation|
|24/7 Remote Help Desk|
|Onsite Device Support|
|After Hours Device Support|
|Managed Premium Firewall|
|24x7x365 Network Monitoring|
|Data Continuity & Security|
|Managed Secure Online Backup Cloud|
|Documentation & Support|
|Dedicated Support Portal|
|IT Documentation Portal|
|Vendor Management & Support|
|Cost Per Month||Starting @ $145||Starting @ $175||Starting @ $215|
* Plus service setup and per device setup fee. Pricing does not include any necessary hardware, including firewalls, switches, routers, wireless access points, and any other hardware required to design and impliment a secure network. See our Pricing Page for complete details. Prices shown are based on annual commitment, early termination of annual commitment will result in an early termination fee of $9.99 per workstation and $19.99 per server per month for the remaining months of the commitment.